Ethos
When our customers and partners engage with Telestal they experience a business that is open, innovative, professional and with a total commitment to quality, workmanship and customer service.
We run our business through a process-based approach which gives us the foundation for continuous improvement across sales, marketing, solution design and service delivery.
We run our customer projects through a structured methodology based on PRINCE II where the lessons learned feed back to process improvement which become the new basis for projects that we run from that point on.
We run our customer satisfaction (CSAT) through a model developed in-house that aligns with our business model and the ambitions we have for the level of customer service we want to be renowned for.
Our ethos is not totally business oriented: we also have a social conscience. We donate to Leukaemia Research; Help For Heroes; and Patterdale Mountain Rescue.
